Title: Performance measurement framework for product-service systems development: a balanced scorecard approach

Authors: Koteshwar Chirumalla; Alessandro Bertoni; Aditya Parida; Christian Johansson; Marco Bertoni

Addresses: Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden ' Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden ' Division of Operation, Maintenance Engineering, Luleå University of Technology, 971 87 Luleå University of Technology, Sweden ' Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden ' Department of Mechanical Engineering, Blekinge Institute of Technology, 371 79 Karlskrona, Sweden

Abstract: The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Keywords: PSS; product-service systems; performance measurement; balanced scorecard; performance indicators; product development; cross-functional teams; aerospace industry.

DOI: 10.1504/IJTIP.2013.058135

International Journal of Technology Intelligence and Planning, 2013 Vol.9 No.2, pp.146 - 164

Available online: 08 Dec 2013 *

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