Authors: N. Venkatesh; M.C. Gowrishankar; C. Sumangala
Addresses: Department of Mechanical Engineering, Canara College of Engineering, Benjanapadavu, Mangalore 574 219, Karnataka, India ' Department of Mechanical Engineering, Manipal Institute of Technology, Manipal, Udupi 576 104, Karnataka, India ' Department of Business Management, University of Mysore, Mysore 570005, Karnataka, India
Abstract: Six-Sigma is one of the strategic tools used by leading organisations to achieve accuracy and speed and at the same time reduce cost and increase customer satisfaction and profits. Six-Sigma has become a synonym for improving quality, reducing cost, improving customer loyalty, and achieving bottom-line results. This paper explores the implementation procedure at one of the automobile industries at Mysore, India and the benefits reaped by the company on account of adopting Six-Sigma. This also involves the various modifications incorporated during the implementation process, comparison and analysis of the results before and after the implementation of Six-Sigma process.
Keywords: six sigma implementation; DMAIC; rocker arms; cross heads; PONC; price of non-conformance; wear out; equipment breakdown; hardness number; modifications; benefits; automobile industry; India; automotive manufacturing.
International Journal of Productivity and Quality Management, 2014 Vol.13 No.1, pp.19 - 38
Published online: 11 Nov 2013 *Full-text access for editors Access for subscribers Purchase this article Comment on this article