Title: Design of key performance indicators for a comprehensive performance in marine agro-industrial clusters: a case study in Indonesia

Authors: Sri Gunani Partiwi; Patdono Suwignjo; Eriyatno; Anas Miftah Fauzi; Krisnani Setyowati

Addresses: Department of Industrial Engineering, Sepuluh Nopember Institute of Technology (ITS), Jl. Keputih Sukolilo, Surabaya, 60111, Indonesia ' Department of Industrial Engineering, Sepuluh Nopember Institute of Technology (ITS), Jl. Keputih Sukolilo, Surabaya, 60111, Indonesia ' Department of Agro Industrial Technology, Bogor Agricultural University (IPB), Jl. Raya Darmaga, Bogor, 16680, Indonesia ' Department of Agro Industrial Technology, Bogor Agricultural University (IPB), Jl. Raya Darmaga, Bogor, 16680, Indonesia ' Department of Agro Industrial Technology, Bogor Agricultural University (IPB), Jl. Raya Darmaga, Bogor, 16680, Indonesia

Abstract: The competitiveness of marine agro-industry cluster depends on how the performance of this industry was conducted comprehensively. However, limited studies investigate the performance criteria at the cluster level. This study designs the comprehensive performance criteria of clusters by determining criteria and key performance indicators (KPIs) using an expert system. Expert elicitation judgement was conducted through brainstorming and expert questionnaire. In addition, Delphi methods and analytical hierarchy process (AHP) were used for quantitative analysis. The criteria and sub criteria were elaborated from various aspects of agro-industry clusters, which include environment, social, economic and internal business process. The selected criteria were determined based on their importance of these criteria to both aspects and actors of marine agro-industry clusters. These criteria were further derived to obtain comprehensive performance measures of marine agro-industry clusters. KPIs were selected from these performance measures using Electre II method.

Keywords: industrial clusters; marine agro-industry; analytical hierarchy process; AHP; performance measurement; key performance indicators; KPIs; KPI design; case study; Indonesia; expert systems; Delphi methods.

DOI: 10.1504/IJBPM.2014.057881

International Journal of Business Performance Management, 2014 Vol.15 No.1, pp.72 - 86

Accepted: 14 Mar 2013
Published online: 16 Jun 2014 *

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