Title: Perspectives of control phase to manage Six Sigma implements: an empirical study

Authors: Bikram Jit Singh; Dinesh Khanduja

Addresses: Mechanical Engineering Department, National Institute of Technology (Deemed University), Kurukshetra-136119 Harayana, India ' Mechanical Engineering Department, National Institute of Technology (Deemed University), Kurukshetra-136119 Harayana, India

Abstract: The primary objective of the DMAIC control phase is to ensure that the gains obtained during Improve are maintained long after the project has ended. To that end, it is necessary to standardise and document procedures, make sure all employees are trained and communicate the project's results. In addition, the project team needs to create a plan for ongoing monitoring of the process and for reacting to any problems that arise. This paper enlisted the control phase in detail and proposed a more applicable methodology to execute operation controls comprehensively. It also act as a road map for short listing the relevant control tools especially for Six Sigma learners, people working in industry and professional-statisticians. A case study in a medium scale non-ferrous foundry has been conducted which has validated the suggested approach successfully. The research reported here is part of a project which aims to develop a framework for control phase during Six Sigma implementation in small and medium sized enterprises.

Keywords: six sigma implementation; DMAIC; failure mode and effects analysis; FMEA; process capability; measurement system analysis; MSA; control plans; process audit sheet; statistical process control; SPC; control charts; process monitoring; non-ferrous foundries; small and medium-sized enterprises; SMEs.

DOI: 10.1504/IJBEX.2014.057860

International Journal of Business Excellence, 2014 Vol.7 No.1, pp.88 - 111

Available online: 30 Oct 2013 *

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