Title: Applying QE-DEA in the evaluation of the Greek public sector: the case of the agencies for aliens and immigration of the Decentralized Administration of Macedonia and Thrace

Authors: Sotirios Dimitriadis; Athanasia Karakitsiou; Olga Mitsopoulou

Addresses: Department of Business Administration, Technological Educational Institute of Central Macedonia, 62100, Serres, Greece ' Department of Business Administration, Technological Educational Institute of Central Macedonia, 62100, Serres, Greece ' Department of Residence Permits Prefecture of Drama, Decentralized Administration of Macedonia and Thrace, 1st Iouliou 1, 66100 Drama, Greece

Abstract: The public administration is entering a new area of rapid reform and restructuring aiming at enhancing its efficiency and effectiveness. The purpose of the present work is to investigate the degree of effectiveness of the Greek public sector applying the QE-DEA model. The results reveal those departments that more efficiently carry out their activities as well as those found to be relatively less effective. For the latter, QE-DEA can recommend specific potential improvements if they wish to operate at what appears to be the best practice.

Keywords: public sector; efficiency; effectiveness; QE-DEA; data envelopment analysis; DEA; quality; linear programming; Greece; resilience; performance evaluation; new public management; NPM; Agencies for Aliens and Immigration.

DOI: 10.1504/IJDSRM.2013.057534

International Journal of Decision Sciences, Risk and Management, 2013 Vol.5 No.1, pp.88 - 100

Received: 01 Jun 2013
Accepted: 19 Jun 2013

Published online: 07 Nov 2013 *

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