Title: Identifying team behavioural mindset to improve consensus decision

Authors: Philip S. Chong; Ming Chen; Xuemei Su

Addresses: Department of Management/HRM, College of Business Administration, California State University, Long Beach, 1250 Bellflower Boulevard, Long Beach, CA 90840-8502, USA ' Department of Management/HRM, College of Business Administration, California State University, Long Beach, 1250 Bellflower Boulevard, Long Beach, CA 90840-8502, USA ' Department of Management/HRM, College of Business Administration, California State University, Long Beach, 1250 Bellflower Boulevard, Long Beach, CA 90840-8502, USA

Abstract: In this paper, we conjecture and investigate five possible behavioural mindsets exhibited in a team decision making process involving resource allocation. We use a case example that involves a College of Business Administration allocating budget to its five departments to examine the fit of real data to the five mathematical models we have constructed. We are able to identify the 'best-fit' behavioural mindset exhibited by the players in their team decision-making process. We then apply the benchmarking framework to examine the efficacy of this 'best-fit' model. The insights gained help us propose a framework serving as standards that top management can use to facilitate, influence or direct the team to reach a collective decision that can improve services in a sustainable manner.

Keywords: team decisions; decision making; standards; behavioural mindset; resource allocation; consensus; services; sustainability; budget allocation; mathematical modelling; top management; collective decisions; service improvement; teamwork.

DOI: 10.1504/IJSS.2013.057244

International Journal of Services and Standards, 2013 Vol.8 No.3, pp.278 - 294

Received: 09 Aug 2013
Accepted: 24 Aug 2013
Published online: 20 Sep 2014 *

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