Authors: Jonathon Duncan; June Wei; Manlu Liu
Addresses: College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA ' College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA ' Rochester Institute of Technology, Rochester, NY, 14623, USA
Abstract: The purpose of this paper is to develop electronic service solution standards in the pharmacies and drug stores strategically and tactically. Specifically, it first developed a strategic value chain model to present the adoptions of information and communication technologies in the pharmacies and drug stores for business value increases. Second, a set of tactical electronic business standards were in the pharmacies and drug stores. Third, the implementation patterns of the top 20 dominant companies in the pharmacies and drug stores were analysed. The results of this research will help to accelerate the adoption of information and communications technologies in the pharmacies and drug stores to achieve value increase in business. The managerial and practical implications were also presented.
Keywords: strategic value chains; tactical value chains; pharmacies; drug stores; electronic business; e-business; electronic services; e-services; information and communications technology; information technology; ICT adoption; business value.
International Journal of Services and Standards, 2013 Vol.8 No.3, pp.193 - 213
Published online: 20 Sep 2014 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article