Title: Building understanding of the development of performance management for collaborative networks with a knowledge maturity model

Authors: Sanna Pekkola; Petri Niemi; Juhani Ukko

Addresses: Lappeenranta University of Technology, Lahti School of Innovation, Saimaankatu 11, FI-15140 Lahti, Finland ' Department of Industrial Management, Lappeenranta University of Technology, P.O. Box 20, FI-53851 Lappeenranta, Finland ' Lahti School of Innovation, Lappeenranta University of Technology, Saimaankatu 11, FI-15140 Lahti, Finland

Abstract: The objective of the study is to analyse how the stage of the performance management of a network can be evaluated with a knowledge maturity model. The purpose is to examine how the knowledge maturity model OSSIC works in the context of network-level performance management. In addition, the study generates contents for management attributes from the network perspective. The study concerns a single case consisting of a collaborative network. The empirical data has been gathered with interviews and an action research process. According to the results of the study, the OSSIC maturity model is a suitable approach for the adoption of a network-level performance measurement system, for several reasons. The use of the OSSIC model helps to observe the development issues concerning performance management in a wider scope. The results of the study indicate that the most essential attributes for the successful adoption of a network-level performance measurement system are the network culture and the skills and knowledge of the participants.

Keywords: performance management; collaborative networks; performance measurement; knowledge maturity models; modelling; network culture.

DOI: 10.1504/IJNVO.2013.056991

International Journal of Networking and Virtual Organisations, 2013 Vol.12 No.3, pp.179 - 200

Received: 01 Oct 2012
Accepted: 25 Jan 2013
Published online: 31 Mar 2014 *

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