Title: A standards framework for academic e-advising services

Authors: E. Vance Wilson

Addresses: School of Business and Administration, University of Wisconsin-Milwaukee, P.O. Box 742, Milwaukee, WI 53201, USA

Abstract: E-advising services provide a mechanism for using the internet to provide many aspects of academic advising. Benefits include the ability to offer advising to off-campus students enrolled in distance learning programmes and increase advising opportunities for on-campus students. Currently, little standardisation exists among e-advising programmes, and there are indications that initial development of e-advising systems is unstructured and atheoretical. This paper presents a standards framework for e-advising services that is based on theories of communication needs. The framework provides a guide to developing e-advising standards that are flexible to needs of advisees, advisors, and administrators.

Keywords: academic advising; distance learning; student support; standards; services; off-campus students; e-advising; electronic advising; communication needs; internet; academic advice.

DOI: 10.1504/IJSS.2004.005689

International Journal of Services and Standards, 2004 Vol.1 No.1, pp.69 - 82

Published online: 18 Nov 2004 *

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