Title: Evaluation of ISO 9000 implementation aptness for Indian manufacturing industries using fuzzy simulation

Authors: Sanjiv Kumar Jain; Inderpreet Singh Ahuja

Addresses: Ambala College of Engineering and Applied Research, Ambala, Haryana, 133101, India ' University College of Engineering, Punjabi University, Patiala, Punjab, 147002, India

Abstract: The world is demanding continuously products with improved features and reduced cost. And this depends upon the continuous improvement strategy of the company. So there is a need for every industry to establish a standard to follow in order to achieve these organisational goals. ISO 9000 is the basic requirement for every manufacturing organisation in achieving business performance improvements. Now a day's lot of multi criterion decision making models are available, like analytical hierarchy process, piecewise-affine etc. In this paper, an effort has been made to evaluate the aptness of ISO 9000 implementation issues for Indian manufacturing industries with the help of fuzzy simulation. Experts and practitioners of ISO 9000 quality management system in Indian manufacturing industries have been consulted to find the most relevant factors affecting these drives. The factors like continuous improvement, customer orientation and process control have been considered as most important issues to be cared for and data given by experts is simulated using fuzzy logic toolbox of MATLAB.

Keywords: ISO 9000 implementation; quality management systems; QMS; multicriteria decision making; MCDM; fuzzy simulation; fuzzy inference system; FIS; business performance; fuzzy logic; India; manufacturing industry; quality standards; continuous improvement; customer orientation; process control.

DOI: 10.1504/IJBCRM.2013.056345

International Journal of Business Continuity and Risk Management, 2013 Vol.4 No.2, pp.139 - 154

Received: 07 Dec 2012
Accepted: 14 May 2013

Published online: 09 Sep 2013 *

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