Title: A structured approach to knowledge management in SMEs: towards a successful manufacturing strategy

Authors: Jyoti S.A. Bhat, Vinay Kumar

Addresses: Department of Scientific & Industrial Research, Ministry of Science and Technology, Technology Bhawan, New Mehrauli Road, New Delhi 110016, India. ' Visiting Faculty IITs, B4/129, Safdarjung Enclave, New Delhi 110 029, India

Abstract: Creation of knowledge in any organisation is inevitably incessant. Its appropriate use and handling are strategic to the competitiveness of the organisation. In many small-and medium-sector enterprises (SMEs), while specific knowledge generation is a continuing activity, importance of its apt management could be crucial to its very existence. In order to compete effectively in global markets and achieve competitive advantage, manufacturers need to use effective knowledge management practices. The paper discusses a framework that could be used for applying an effective knowledge management method in an SME.

Keywords: knowledge management; knowledge types; classification; framework; customer knowledge; product knowledge; knowledge in relationships; knowledge in people; SMEs; manufacturing strategy.

DOI: 10.1504/IJBPM.2004.005630

International Journal of Business Performance Management, 2004 Vol.6 No.3/4, pp.233 - 244

Published online: 08 Nov 2004 *

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