Title: Multi-Layer Integration Methodology for development of ICT competences in SMEs

Authors: Heilyn Camacho

Addresses: Department of Communication and Psychology, e-Learning Lab, Aalborg University, Kroghstraede 1, 2.013, Aalborg 9220, Denmark

Abstract: To modern enterprises, information technology has a multi-value, such as improving products, customer satisfaction and quality; it also facilitates administrative processes, reduces cost and improves competitiveness, among other things. Taking advantage of Information and Communication Technologies (ICT) is a challenge for many Small and Medium-sized Enterprises (SMEs). As it is clear that the important role of the SMEs for the countries development, this paper proposes a methodology that aims to interconnect external forces that can facilitate the removal or mitigation of some of the constraints and challenges SMEs face, when they adopt ICT.

Keywords: information and communications technology; information technology; ICT adoption; action learning; triple helix; university-industry-government interaction; ICT competences; SMEs; small and medium-sized enterprises; problem based learning; PBL; Costa Rica; economic development.

DOI: 10.1504/IJMP.2013.055826

International Journal of Management Practice, 2013 Vol.6 No.2, pp.115 - 130

Published online: 02 Oct 2013 *

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