Title: Measuring web portals success: a respecification and validation of the DeLone and McLean information systems success model
Authors: Mutaz M. Al-Debei; Dima Jalal; Enas Al-Lozi
Addresses: Department of Management Information Systems, The University of Jordan, 11942, Amman, Jordan ' The University of Jordan, 11942, Amman, Jordan ' Department of Management Information Systems, Al-Zaytoonah University of Jordan, 11733, Amman, Jordan
Abstract: The main aim of this research is to investigate the role of web portals in improving job performance at the individual level from the perspective of employees as users. This is deemed significant as yet little research has assessed the success of web portals in delivering benefits at the individual level in terms of improved performance in developing countries. The DeLone and McLean IS success model was used as a foundational theory and then was refined to match the context of the current research. In fact, the functions and features of portals were identified, clustered and then linked to portals' quality factors: system quality, information quality, and service quality. Moreover, job performance of employees is measured through task innovation, task productivity, customer satisfaction, and management control. This research follows a case study approach where the phenomenon was examined in the natural setting of the selected company (i.e., ProgressSoft) in Amman-Jordan, and a survey questionnaire was developed for data collection purposes. Findings have shown that the developed model explained about 69.6% of the variance in 'job performance'.
Keywords: web portals; DeLone and McLean; success models; system quality; information quality; service quality; job performance; case study; information systems success; developing countries; Jordan; task innovation; task productivity; customer satisfaction; management control.
International Journal of Business Information Systems, 2013 Vol.14 No.1, pp.96 - 133
Published online: 10 May 2014 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article