Title: Learning from failed supply chains: the application of complex adaptive systems and a modified SAFE framework in evaluating proposed system improvements

Authors: Trina Fizzanty; Iean Russell; Ray Collins

Addresses: Centre for Science and Technology Development Studies, Indonesian Institute of Sciences (PAPPIPTEK-LIPI), Widya Graha LIPI Building 8 Fl., Jl. Jendral Gatot Subroto 10 Jakarta 12710, Indonesia ' FAO Siem Reap Office, #575 Taneuy Street, Watbo Village, Sala Kamroeuk Commune, Siem Reap, Cambodia ' School of Agriculture and Food Sciences, The University of Queensland, Gatton Campus, Gatton, QLD 4343 Australia

Abstract: This paper developed a framework for evaluating and improving failed supply chains, based on two case studies set in the mango industry of Indonesia, a developing country. It analysed the cases from a complex adaptive systems (CAS) perspective and applies a sustainability, acceptability, feasibility, efficiency (SAFE) framework. The paper also identified issues relevant to supply chain sustainability in a developing country context. Improvements were suggested from the identification of system-level leverage points through a process of cross case analysis, supported by interviews and consensus-seeking focus groups with multiple stakeholders. Using a modified SAFE framework, proposals for system improvements were identified for setting-up the system, measuring system performance, and establishing the behaviours of the system. Lessons learned from these two cases of supply chain failure centred on increasing learning capacity, establishing commitment among stakeholders and lowering the resistance of the system environment.

Keywords: supply chain management; SCM; fruit supply chains; developing countries; complex adaptive systems; CAS; systems improvement; buyer-supplier relationships; agile systems; failed supply chains; supply chain failure; Indonesia; supply chain sustainability; supply chain acceptability; supply chain feasibility; supply chain efficiency.

DOI: 10.1504/IJASM.2013.054979

International Journal of Agile Systems and Management, 2013 Vol.6 No.3, pp.232 - 258

Accepted: 12 Aug 2012
Published online: 24 Jun 2013 *

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