Title: Implementing TQM and TPM paradigms in Indian context: critical success factors and barriers
Authors: Kanwarpreet Singh; Inderpreet Singh Ahuja
Addresses: Mechanical Engineering Department, University College of Engineering, Punjabi University, Patiala, Punjab, India ' Mechanical Engineering Department, University College of Engineering, Punjabi University, Patiala, Punjab, India
Abstract: The purpose of this study was to identify the barriers of Total Quality Management (TQM) and Total Productive Maintenance (TPM) implementations for evaluating the challenges, being faced by the Indian manufacturing organisations in order to adapt these proactive quality drives. The aim of this research was to critically examine the barriers affecting the implementation of these quality drives and then devise various critical success factors for overcoming the obstacles for successful implementation of TQM and TPM in the Indian manufacturing industry. In order to achieve the required objective, an extensive literature review was carried out to understand various barriers to TQM and TPM implementation. This was followed by survey of TQM and TPM questionnaire's which was used to collect the responses from the managers and employees of various Indian manufacturing organisations. The paper concludes that implementing these quality drives requires to fulfil quality and leadership, employee's culture, personnel, technical and process management, recourses, infrastructure and internal communications obstacles.
Keywords: TQM; total quality management; TPM; total productive maintenance; business performance; critical success factors; CSFs; barriers; India; manufacturing industry.
International Journal of Technology, Policy and Management, 2013 Vol.13 No.3, pp.226 - 244
Received: 11 Jun 2012
Accepted: 05 Sep 2012
Published online: 30 Sep 2014 *