Title: Practices of environmental and social responsibility in companies that adopt the Brazilian award for performance excellence

Authors: Paulo Augusto Cauchick Miguel; Lucila Maria De Souza Campos

Addresses: Department of Production and Systems Engineering, Federal University of Santa Catarina, Campus Universitário Trindade, Caixa Postal 476, Florianópolis, 88040-900, SC, Brazil ' Department of Production and Systems Engineering, Federal University of Santa Catarina, Campus Universitário Trindade, Caixa Postal 476, Florianópolis, 88040-900, SC, Brazil

Abstract: This paper analyses the organisational practices of environmental and social responsibility in companies that adopt the Brazilian award for performance excellence, i.e., the National Quality Award (PNQ). The award is the highest form of recognition of excellence in business management in the country. Secondary data published by the National Quality Foundation were gathered in order to identify and analyse whether the companies' organisational practices are truly exemplary. The data collected resulted in 72 organisational practices of social responsibility and environmental concern performed by 51 companies from 17 different industrial sectors. Most of the organisational practices are in fact exemplary, as is expected for companies in the journey toward performance excellence.

Keywords: national awards; environmental sustainability; social responsibility; performance excellence; Brazil; National Quality Award; business management; business excellence; environmental concerns.

DOI: 10.1504/IJBEX.2013.054723

International Journal of Business Excellence, 2013 Vol.6 No.4, pp.488 - 503

Available online: 17 May 2013 *

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