Title: Determinants of job stress in affecting job performance: a study on the Malaysian banking sector

Authors: M. Krishna Moorthy; Jia Yi Lee; Pui Ling Hon; Yuen May Khong; Aun-Nhi Teow; Shih Jin Yeong

Addresses: Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia ' Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia ' Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia ' Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia ' Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia ' Department of Commerce and Accountancy, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Perak Campus, 31900, Kampar, Perak D.R., Malaysia

Abstract: Nowadays, world markets tend to move towards globalisation and things change rapidly due to high technology, especially the banking sector. These result in stress and affect employees' performance. Therefore, this research has been carried out to study the causes of job stress (job ambiguity, job conflict, job overload and job instability) and the impact of job stress on job performance. Conservation of resources (COR) theory, which explains well on circumstances that lead to stress and the mechanism of job stress in affecting job performance. Questionnaires collected from 383 bankers in Malaysia indicate that job ambiguity, job conflict, job overload and job instability have positive relationship with job stress while job stress is negatively correlated to job performance. In brief, managers and practitioners should pay serious attention to stress matters so that employees' performance is maintained.

Keywords: job ambiguity; job conflict; job overload; job instability; job stress; job performance; Malaysia; banking industry; employee performance; bankers.

DOI: 10.1504/IJBEX.2013.054722

International Journal of Business Excellence, 2013 Vol.6 No.4, pp.472 - 487

Published online: 17 May 2013 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article