Title: Cultural challenges and essential factors in the implementation of IS in a non-profit organisation in a developing country - an action research study

Authors: Sebastian Kastrup Nielsen; Per Svejvig

Addresses: Department of Business Administration, Aarhus University, Haslegaardsvej 10, 8210 Aarhus V, Denmark ' Department of Business Administration, Aarhus University, Haslegaardsvej 10, 8210 Aarhus V, Denmark

Abstract: This paper seeks to describe some of the challenges in the implementation of IS in a non-profit organisation in a developing country. When people from developed countries assist in the process of making requirements specification, an understanding of local culture is essential for a successful collaboration. Cultural dimensions from Hofstede and other researchers are examined to take specific actions to reduce the cultural gap between developed and developing countries. The culture also affects the implementation process, which this paper has found an appropriate solution for. This, together with a requirements specification for an organisation, is the basis of this action research study in the Philippines.

Keywords: information systems; case management systems; developing countries; culture; cultural dimensions; requirements specification; needs elicitation; information system implementation; non-profit organisations; action research; Philippines.

DOI: 10.1504/IJSTM.2013.054195

International Journal of Services Technology and Management, 2013 Vol.19 No.1/2/3, pp.1 - 18

Received: 01 Jul 2012
Accepted: 02 Oct 2012

Published online: 29 May 2013 *

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