Title: Prioritising enablers of EFQM based on manager performance: an integration of 360° evaluation and house of quality (HoQ)
Authors: Arash Shahin; Maedeh Rabbanimehr
Addresses: Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran ' Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran
Abstract: The purpose of this paper is to develop an integrated model of 360° approach and EFQM by House of Quality (HoQ) technique for evaluating the performance of managers toward organisational excellence. Iran Polyacryl Co. has been selected for examining the proposed model. The statistical population includes employees, customers, stockholders and company's manager and data has been collected using questionnaire. Findings imply a considerable gap between manager's self assessment and performance evaluation of employees, customers and stockholders. The major gaps are related to bottom-up communication with minimum value of -37.44 as weakness and strategic vision with maximum value of 67.73 as strength.
Keywords: 360 degree evaluation; European Foundation for Quality Management; EFQM; house of quality; HoQ; quality function deployment; QFD; enablers; manager performance; performance evaluation; organisational excellence; Iran; bottom-up communication; strategic vision.
International Journal of Procurement Management, 2013 Vol.6 No.3, pp.329 - 349
Published online: 30 Jan 2014 *Full-text access for editors Access for subscribers Purchase this article Comment on this article