Authors: Jasmine Taneja Jha; Joginder Kumar Nanda
Addresses: Institute for Technology and Management, 25/26 Institutional Area, Sector 4, Kharghar, Navi Mumbai 410210, Maharashtra, India ' Institute for Technology and Management, 25/26 Institutional Area, Sector 4, Kharghar, Navi Mumbai 410210, Maharashtra, India
Abstract: This paper describes the results of survey conducted in India amongst employees of different organisations. This paper covers the perception of employees on different aspects like employee benefits, quality policy and customer orientation, societal consideration, legal compliance, ethical aspects, environment, futuristic outlook and charity initiatives. Using statistical tools the relationship of these varied aspects are studied with reference to parameters like type of organisation, size of organisation and hierarchical levels of employees. The results revealed that societal considerations, legal compliance, environment concern and futuristic outlook are significantly correlated with the type of organisation, size of organisation and hierarchical levels of employees. This indicates that larger organisations are more concerned on all these components than smaller organisations. Similarly, all the components mentioned above have been significantly correlated with hierarchical levels indicating that higher levels of employee feel that the organisations are more concerned with corporate social responsibility.
Keywords: total quality management; TQM; corporate social responsibility; CSR; organisational type; organisation size; hierarchical level; employee benefits; quality policy; customer orientation; societal considerations; legal compliance; ethical; ethics; environmental concerns; futuristic outlook; charity initiatives; employee perspective; India.
International Journal of Productivity and Quality Management, 2013 Vol.11 No.3, pp.311 - 333
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 29 Mar 2013 *