Title: User toolkits for innovation - a literature review

Authors: René Chester Goduscheit; Jacob Høj Jørgensen

Addresses: Integrative Innovation Management Unit, Department of Marketing and Management, University of Southern Denmark, Niels Bohrs Allé 1, 5230 Odense M, Denmark ' Integrative Innovation Management Unit, Department of Marketing and Management, University of Southern Denmark, Niels Bohrs Allé 1, 5230 Odense M, Denmark

Abstract: This paper presents a systematic review of the literature on the toolkits for user innovation approach. It identifies a sample of articles that employ toolkits for user innovation and closely related approaches to user involvement. The paper illustrates that the identified studies merely employ parts of the user toolkits for innovation attributes and that the users, who employ the most advanced toolkits, are primarily specialists, while the average users are only given access to rather simple toolkits. Furthermore, the paper shows that while the user toolkit for innovation approach represents a distinct theoretical position, the empirical evidence of the application of the approach is closer to other approaches within the user innovation paradigm like customisation. The paper concludes in some considerations for future research on the topic and some implications for practitioners.

Keywords: user toolkits; user innovation; literature review; customer-active paradigm; user involvement; customisation.

DOI: 10.1504/IJTM.2013.052671

International Journal of Technology Management, 2013 Vol.61 No.3/4, pp.274 - 292

Published online: 17 Mar 2013 *

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