Title: E-government services: design and evaluation of crime reporting alternatives

Authors: Alicia Iriberri; Carlos J. Navarrete

Addresses: Department of Management Information Systems, University of Illinois at Springfield, One University Plaza, MS UHS 4021, Springfield, IL 62703, USA ' Computer Information Systems Department, California State Polytechnic University, Pomona, 3801 West Temple Avenue, Pomona, CA 91768, USA

Abstract: Unreported crime is prevalent worldwide. We developed an interactive internet reporting system for witnesses to report crime. The system emulates police standard interviews. We evaluated its efficacy by comparing it to an example of existing non-interactive reporting systems in terms of completeness and accuracy of resulting reports. Completeness of report was higher for our system with 143% more information. Accuracy of reports was slightly lower for our system with a two percent difference (94% vs. 96%). Our system obtains more complete reports with comparable accuracy and is proposed as an alternative to address unreported crime.

Keywords: e-government services; crime reporting; evaluation; cognitive interview; interface design; NLP; natural language processing; information extraction; text mining; unreported crime; electronic government; interactive internet reporting; crime witnesses.

DOI: 10.1504/EG.2013.052600

Electronic Government, an International Journal, 2013 Vol.10 No.2, pp.171 - 188

Published online: 21 Mar 2013 *

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