Title: Characteristics of knowledge-intensive services: a study of German companies

Authors: Jörg Von Garrel; Christian Grandt; Sarah Krolopp

Addresses: Fraunhofer Institute for Factory Operation and Automation IFF, Postfach 14 53, 39004 Magdeburg, Germany ' Fraunhofer Institute for Factory Operation and Automation IFF, Postfach 14 53, 39004 Magdeburg, Germany ' Fraunhofer Institute for Factory Operation and Automation IFF, Postfach 14 53, 39004 Magdeburg, Germany

Abstract: The results of an empirical study of German companies are presented. The analyses focus on characteristics of knowledge-intensive industrial services. The term 'knowledge-intensive service' is defined and constitutive characteristics are developed.

Keywords: empirical study; knowledge-intensive services; industrial services; Germany.

DOI: 10.1504/IJEME.2012.052404

International Journal of Engineering Management and Economics, 2012 Vol.3 No.4, pp.341 - 358

Published online: 01 Mar 2013 *

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