Title: Towards the development of a web-based multi-level monitoring system for quality assurance in post-secondary education of Hong Kong

Authors: Dennis C.S. Law

Addresses: Caritas Institute of Higher Education, 18, Chui Ling Road, Tseung Kwan O, New Territories, Hong Kong

Abstract: The present study proposes the framework for a web-based monitoring system with the aim to collect student feedback for quality assurance purposes in post-secondary institutions of Hong Kong at three levels: the course, the programme, and the overall service of an institution. With the example of results in transporting the course experience questionnaire to the Hong Kong context, it is suggested that data-collection instruments for such a system can be developed through adaptation from extant questionnaires and inventories that are tested in their original contexts, and the re-establishment of the adapted instruments' reliability and validity in the targeted contexts.

Keywords: course experiences; questionnaires; monitoring systems; quality assurance; quality enhancement; student experience; teaching quality; service quality; post-secondary education; Hong Kong; web-based systems; multi-level systems; world wide web; internet; student feedback; educational courses; study programmes; overall services; data collection; adapted instruments; reliability; validity; targeted contexts; innovation; learning.

DOI: 10.1504/IJIL.2013.052286

International Journal of Innovation and Learning, 2013 Vol.13 No.2, pp.166 - 182

Published online: 31 Jul 2013 *

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