Title: On service supply chain operations management: a service value perspective

Authors: Ting He; Yufeng Zhang; Xiaofei Xu

Addresses: Research Centre of Intelligent Computing for Enterprises and Services, School of Computer Science and Technology, Harbin Institute of Technology, Harbin, 150001 China ' Birmingham Business School, University of Birmingham, Birmingham B15 2TY, UK ' Research Centre of Intelligent Computing for Enterprises and Services, School of Computer Science and Technology, Harbin Institute of Technology, Harbin, 150001 China

Abstract: The thinking of 'value oriented' and 'servitisation' increasingly influences traditional goods-centric supply chain gradually transforming to service-dominant one: service supply chain (SSC). Despite the extensive amount of goods-centric supply chain operation management methods which mostly focuses on cost efficiency or responsiveness, they are not fully applicable to SSC as the differences between services and goods; and creating service value is the core of SSC. For the reasons above, this paper develops an alternative perspective, one representing the maximum value co-creation for SSC members. We argue that service value is fundamentally derived and determined in integration and application of service resources and service processes in a SSC context. In this view, we firstly propose a service value indicator system and an operations model framework for SSC. Then a service value oriented and structured and quantitative method of operations management for SSC is presented.

Keywords: SSC; service supply chains; service value; operations management; supply chain management; SCM; services; value oriented; servitisation; maximum value co-creation; operations modelling.

DOI: 10.1504/IJPD.2012.052105

International Journal of Product Development, 2012 Vol.17 No.3/4, pp.277 - 295

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 12 Feb 2013 *

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