Title: Knowledge management systems for emergency management: a situational approach

Authors: Magiswary Dorasamy; Murali Raman; Maniam Kaliannan; Saravanan Muthaiyah

Addresses: Faculty of Management/Graduate School of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia ' Faculty of Management/Graduate School of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia ' Business School, The Nottingham University of Malaysia, Jalan Broga, 43500 Semenyih, Selangor, Malaysia ' Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia

Abstract: Research on the role and relevance of knowledge management systems in support of emergency management continues to grow. Knowledge management (KM) literature aptly suggests that KM systems have the ability to support emergency management. Well-designed and implemented KM systems offer more accurate information/knowledge representation relevant to communication and coordination efforts required for emergency management. Nevertheless, a consolidated framework that can be used to guide successful implementation of KM systems in a given situation does not exist. This paper aims to address this gap in literature. We present a conceptual framework for use by future researchers who intend to examine KM success factors in emergency situations. This paper contributes to the KM-emergency management literature by applying the KM success model to emergency management.

Keywords: knowledge management systems; KMS; situational approach; emergency management; success factors; emergency response.

DOI: 10.1504/IJBCRM.2012.051870

International Journal of Business Continuity and Risk Management, 2012 Vol.3 No.4, pp.359 - 372

Available online: 31 Jan 2013 *

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