Title: Assessing e-government implementations

Authors: Sushil K. Sharma

Addresses: Department of Information Systems and Operations Management, Ball State University, Muncie, IN 47306, USA

Abstract: Since the mid-1990s, governments around the world have been taking extraordinary efforts to make services and information available over the web. E-government implementations have been helping to improve service delivery and offer greater transparency and accountability in governance systems. Few studies such as the e-Europe benchmarking project, the UN study of benchmarking government, the Brown University Study and the Accenture study of e-government benchmarking have ranked countries for e-government implementation. Many of these benchmarking studies are media hype usually branding ||Country X lags behind in e-government|| or ||Country Y takes lead in international e-government race||. These studies do not account for many important measures of e-government implementations that are significant in the full scope of an e-government framework. This paper provides a critique of these benchmarking studies and presents an e-government framework that could provide guidelines for comprehensive measures to assess e-participation and e-democracy in e-government implementation.

Keywords: e-government; online government; internet; world wide web; benchmarking; e-participating; e-democracy; performance measures.

DOI: 10.1504/EG.2004.005178

Electronic Government, an International Journal, 2004 Vol.1 No.2, pp.198 - 212

Published online: 09 Sep 2004 *

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