Title: E-government: new concept, big challenge, success stories

Authors: Kostas Metaxiotis, John Psarras

Addresses: Department of Electrical & Computer Engineering, Decision Support Systems Laboratory, National Technical University of Athens, 9, Iroon Polytechniou str., Zografou 15773, Athens, Greece. ' Department of Electrical & Computer Engineering, Decision Support Systems Laboratory, National Technical University of Athens, 9, Iroon Polytechniou str., Zografou 15773, Athens, Greece

Abstract: Good governance is a concept that has recently come into regular use in political science and public administration and appears to be a member of a wider group of terms such as democracy, civil society, human rights, social development. In addition, it is only recently that government policy makers have started looking at the potential of applying the tools and techniques of e-commerce to the tasks of the government. Similar to the dramatic changes in e-commerce and e-business, the e-government revolution offers the potential to reform the public sector and improve the relationship between citizens and the government. This paper aims to highlight the importance of the emergence of e-government. It gives insights to the scope of developments in this emerging field, discusses key issues and implications and reviews specific case studies and success stories in order to illustrate various modes of practice. From this paper, it becomes clear that e-government needs to and will be part of our life in the near future.

Keywords: e-government; public administration; internet; information technology; good governance.

DOI: 10.1504/EG.2004.005174

Electronic Government, an International Journal, 2004 Vol.1 No.2, pp.141 - 151

Published online: 09 Sep 2004 *

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