Title: Improving human-agent communication using linguistic and ontological cues

Authors: Jean-Paul A. Barthès

Addresses: UMR CNRS 7253 Heudiasyc, Université de Technologie de Compiégne, Centre de Recherche de Royallieu, 60200 Compiégne, France

Abstract: Multi-agent systems allow developing large complex distributed applications. Interfaces to such systems are difficult to build using traditional point and click approaches. We propose a two step approach consisting in: first, identifying possible actions corresponding to a request; and second, extracting from the natural language data the necessary parameters to complete the action. Processing the input sentence uses an ontology, linguistic cues and the knowledge-base structure. The approach can be used for navigating in complex websites or for developing information systems, an example of which is given in the paper.

Keywords: natural language communications; personal assistant agents; human-agent communication; linguistic cues; ontological cues; ontology; multi-agent systems; MAS; agent-based systems; knowledge-based structures; information systems; IS development; website navigation; complex websites.

DOI: 10.1504/IJEB.2013.051415

International Journal of Electronic Business, 2013 Vol.10 No.3, pp.207 - 231

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 15 Jan 2013 *

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