Authors: Iqbal Khadaroo; Meng Seng Wong; Aminah Abdullah
Addresses: Essex Business School, University of Essex, Colchester, CO4 3FT, UK ' Nottingham University Business School, University of Nottingham Malaysia Campus, Jalan Broga, 43500 Semenyih, Malaysia ' Essex Business School, University of Essex, Colchester, CO4 3FT, UK
Abstract: This paper explores the implementation of an e-government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi-structured interviews conducted with managers and users of e-government services. We found that the use of short-term partnership models, lack of funding, failure to deliver results by third-party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e-government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third-party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e-government partnership.
Keywords: e-government partnerships; partnership barriers; outsourcing; public policy implementation; Malaysia; electronic government; local government; stakeholder involvement; private sector.
Electronic Government, an International Journal, 2013 Vol.10 No.1, pp.19 - 33
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 03 Jan 2013 *