Title: Measuring intangibles: managing intangibles for tangible outcomes in research and innovation

Authors: Elias G. Carayannis

Addresses: School of Business and Public Management, The George Washington University, 401 G Monroe Hall, 2115 G Street NW, Washington DC 20052, USA

Abstract: Knowledge sharing is critical to the success and survival of companies in knowledge intensive industries. It is essential to effectively measure knowledge creation and sharing to facilitate good investment decision making in knowledge management initiatives. This paper will focus on the identification of intangible benefits, the cause and effect relationships, and the applicability of existing metrics to these intangibles. The premise is that existing measurements may not apply. The development of new metrics for managing intangible assets to obtain tangible outcomes is a necessity.

Keywords: knowledge sharing; knowledge management metrics; managing intangible assets; knowledge creation; knowledge extraction; knowledge use; intangible benefits.

DOI: 10.1504/IJNKM.2004.005102

International Journal of Nuclear Knowledge Management, 2004 Vol.1 No.1/2, pp.49 - 67

Published online: 02 Sep 2004 *

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