Title: The facilitation of stakeholder consensus for the success of corporate e-learning systems

Authors: Jae-Sik Kim; Hee-Dong Yang; Chris Rowley; Jae Kyeong Kim

Addresses: Samil PricewaterhouseCoopers, LS Yongsan Tower 6th Flr., 191, Hangangno 2-ga, Yongsan-gu, Seoul 140-702, Korea ' Ewha School of Business, Ewha Womans University, Seodaemun-Gu, Daehyun-Dong 11-1, Seoul 120-750, Korea ' Centre for Research in Asian Management, Cass Business School, City University, London, UK; Research and Publications, Head Foundation, Singapore ' School of Business Administration, Kyunghee University, Hoegi-dong, Dongdaemun-gu, Seoul 103-701, Korea

Abstract: This study examines corporate e-learning systems in terms of the role of stakeholders and end-user satisfaction. The study identifies possible Critical Success Factors (CSFs) in e-learning systems (content, technical features, management, and organisational support) and tests whether a consensus occurs among stakeholders that these factors facilitate successful implementation. The study shows that stakeholder consensus on the importance of these factors has a positive influence on perceived implementation quality in e-learning systems, which in turn is positively related to user satisfaction. The paper concludes with key implications of this finding for business and management.

Keywords: corporate e-learning systems; electronic learning; online learning; internet; world wide web; stakeholders; user satisfaction; stakeholder consensus; perceived quality; content quality; technical features; management quality; organisational support; end-users; CSF; critical success factors; successful implementation; positive influences; South Korea; education management; distance learning; innovation; innovative learning.

DOI: 10.1504/IJMIE.2013.050816

International Journal of Management in Education, 2013 Vol.7 No.1/2, pp.103 - 130

Published online: 13 Sep 2014 *

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