Title: Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach

Authors: Fazli Idris; Nik Mutasim Nik Abd Rahman; Mohd Ezani Mat Hassan; Norsiah Aminudin; Main Naser Alolayyan

Addresses: UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia. ' UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia. ' UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia. ' Faculty of Economic and Management, Universiti Kebangsaan Malaysia, 43600 UKM Bangi, Selangor, Malaysia. ' Department of Quality and Productivity Improvement, School of Mathematical Sciences, Faculty of Science and Technology, Universiti Kebangsaan Malaysia (UKM), 43600 UKM Bangi, Selangor, Malaysia

Abstract: The main objective of this study was to examine the dimensions of operations flexibility in Malaysian service sectors by adopting the confirmatory factor analytics approach. Through this approach, a model comprising two dimensions of operations flexibility: external flexibility and internal robustness was constructed and an instrument to measure operations flexibility elements in service sectors was developed. To validate the instrument, a survey which involved operations managers from various service sectors in Malaysia was carried out. The convergent and discriminant validity of the constructs were estimated through average variance extraction (AVE) and shared variance (SV). Structural equation modelling (SEM) was employed to test the goodness of fit of the model. Drawing on a sample of 254 respondents, the survey findings confirm the proposed model. Practically, this research contributes to enhancing the understanding of operations flexibility in the service sector.

Keywords: operations flexibility; service sector; Malaysia; services; confirmatory factor analysis; operations management; structural equation modelling; SEM.

DOI: 10.1504/IJSOM.2013.050563

International Journal of Services and Operations Management, 2013 Vol.14 No.1, pp.79 - 84

Published online: 31 Jul 2013 *

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