Title: ISO 9000 Quality Management System: literature review and directions

Authors: Sanjiv Kumar Jain; Inderpreet Singh Ahuja

Addresses: Mechanical Engineering, Ambala College of Engineering and Applied Research, Mithapur, Ambala 133101, Haryana, India ' Mechanical Engineering, University College of Engineering, Punjabi University, Patiala 147002, Punjab, India

Abstract: ISO 9000 is a management system that outlines the minimum requirements for organisations to follow for Quality Management Systems (QMS) and, hence, helps to ensure that a company provides a consistent quality product or service. The purpose of this paper is to review the literature on the ISO 9000 and to present an overview of ISO implementation practices adopted by manufacturing organisations. The paper reveals the important issues in ISO ranging from management to customers issues, implementation practices, barriers and success factors in implementation. It will be useful to researchers, professionals in understanding the significance of ISO 9000.

Keywords: ISO 9000 implementation; ISO 9001; QMS; quality management systems; business performance; literature review; quality standards.

DOI: 10.1504/IJTPM.2012.050136

International Journal of Technology, Policy and Management, 2012 Vol.12 No.4, pp.312 - 343

Published online: 31 Dec 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article