Title: Governance of information technology-business relationship quality and performance outcomes

Authors: Mohammad Salameh Awwad; Khaled Saleh Al Omoush

Addresses: The Director of Customs Intelligence, Jordan Customs, P.O. Box: 90, Amman 11118, Jordan ' Management Information Systems Department, Faculty of Economics and Administrative Science, Al-Zaytoonah University of Jordan, P.O.Box: 130, Amman 11733, Jordan

Abstract: The purpose of this research is to develop a comprehensive model for identifying the nature of relationship between information technology governance, IT-business relationship quality and performance outcomes. The questionnaire survey method was used to collect data from the Jordan Customs Department. The results indicated that IT governance has a direct positive effect on IT-business relationship quality. IT governance was also found to have a direct positive effect on performance outcomes as a whole. The findings support is the success of practitioners in their efforts to provide the necessary conditions for building a healthy IT-business relationship and improving the performance outcomes of IT adoption.

Keywords: information technology; IT governance; IT-business relationships; relationship quality; performance outcomes; e-government; IT governance structures; IT governance process; IT governance relational mechanisms; knowledge sharing; relationship commitment; service quality; electronic government; Jordan; business relationships.

DOI: 10.1504/EG.2012.049724

Electronic Government, an International Journal, 2012 Vol.9 No.4, pp.350 - 369

Published online: 22 Nov 2014 *

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