Title: Supply chain flexibility and its critical relationship with TQM and organisational performance: a proposed structural model

Authors: Choy-Har Wong; Yin-Kuan Ng; Boon-In Tan

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia

Abstract: The purpose of this study is to develop a conceptual framework to examine the six practices of TQM which include leadership, customer focus, strategic planning, information and analysis, human resource management, and process management in relations with supply chain flexibility (adaptation, alignment and agility) to enhance organisational performance. A structural model was proposed to examine the relationship between the extent of TQM practices and supply chain flexibility implementation that could be utilised by practitioners and managers to eliminating waste and trimming unnecessary processes that lead to cost reduction.

Keywords: total quality management; TQM; supply chain flexibility; organisational performance; structural equation modelling; SEM; supply chain management; SCM; leadership, customer focus, strategic planning; human resource management; HRM; process management; adaptation; alignment; agility.

DOI: 10.1504/IJMOM.2012.049120

International Journal of Modelling in Operations Management, 2012 Vol.2 No.4, pp.329 - 344

Published online: 21 Aug 2014 *

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