Title: Organisational learning via groupware: a path to discovery or disaster?

Authors: Neel Chauhan, Nick Bontis

Addresses: The Wharton School, University of Pennsylvania, 3730 Walnut Street, Philadelphia, PA 19104-6340, USA. ' DeGroote School of Business, McMaster University, 1280 Main Street West, MGD No. 207, Hamilton, Ontario L8S 4M4, Canada

Abstract: In order for organisations to keep up with the onslaught of challenges inherent in the knowledge era, they must continuously learn. From a normative perspective, groupware technologies facilitate organisational learning by providing a means of disseminating and codifying organisational knowledge. However, in practice, the potential learning benefits of groupware are rarely achieved. This paper aims to contribute to the fields of organisational learning, innovation and information systems by examining possible reasons for groupware failures, which lead to lost potential learning benefits and thus unsustainable advantage.

Keywords: groupware; organisational learning; intellectual capital; push–pull theory; innovation; information systems.

DOI: 10.1504/IJTM.2004.004904

International Journal of Technology Management, 2004 Vol.27 No.6/7, pp.591 - 610

Published online: 26 Jul 2004 *

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