Authors: Eduardo Bueno, Patricia Ordonez de Pablos, Maria Paz Salmador Sanchez
Addresses: Faculty of Economics, Autonoma University of Madrid, Ciudad Universitaria de Cantoblanco, 28049 Madrid, Spain. ' Faculty of Economics, Department of Business Administration, University of Oviedo, Avda. del Cristo, s/n, 33071 Oviedo, Asturias, Spain. ' Universidad Autonoma de Madrid, Cuidad Universitaria de Cantoblanco, 28049 Madrid, Spain
Abstract: The aim of the research is to design a model for the analysis of the conceptual relationships between business processes and the respective knowledge processes that explain the critical intangible resources and the essential capabilities for organisational achievement. Learning processes are included in the model considering their role in the assimilation and dissemination of knowledge and in the improvement of business processes. In sum, this paper presents a theoretical and conceptual proposal that has been tested empirically in four Spanish companies of the automotive sector, financial sector, electricity sector, and technological sector.
Keywords: business processes; competencies; competitive advantage; knowledge processes; organisational learning; intangible resources; capabilities; strategic knowledge management; Spain.
International Journal of Technology Management, 2004 Vol.27 No.6/7, pp.562 - 574
Published online: 19 Jul 2004 *Full-text access for editors Access for subscribers Purchase this article Comment on this article