Authors: Jiaming Fang; Chao Wen
Addresses: School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 610054, China. ' School of Business, Eastern Illinois University, 600 Lincoln Ave., Charleston, IL 61920, USA
Abstract: Web-based surveys have received increasing attention given the potential benefits of convenience, low cost, and time saving compared with other survey modes. However, the use of the internet to collect data is restrained by the lack of willingness of people to respond. The objective of this research is to expose the determinants of intention to participate in a web survey. Based on the theory of reasoned action, this research proposes a model encompassing attitude toward a web survey, social norm, moral obligation, trust in the sponsor of a survey, topic involvement, topic sensitivity, and reputation of the sponsor to predict a potential respondent's web survey participation intention. We examine the proposed model using a structural equation modelling procedure. The results indicate that attitude, social norm, moral obligation, reputation of sponsor, and trust in the sponsor exert positive effects on participation intentions in web surveys; attitude mediates the relationship between topic involvement and participation intention. However, topic sensitivity of the web survey has no effect either on attitude or on participation intention.
Keywords: web surveys; survey services; survey design; survey participation; response rate; data collection; response prediction; internet surveys; theory of reasoned action; potential response; attitudes; social norms; moral obligation; trust; topic involvement; topic sensitivity; reputation.
International Journal of Services Technology and Management, 2012 Vol.18 No.1/2, pp.16 - 32
Available online: 09 Sep 2012 *Full-text access for editors Access for subscribers Purchase this article Comment on this article