Title: Analysis of software as a service (SaaS) for software service provision alternative: a case study of e-office on demand service of PT. Telkom Indonesia

Authors: Achmad Nizar Hidayanto; Yoke Yuni Karnida; Genta Moerita

Addresses: Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia. ' PT. Telkom Indonesia, Head Office, Jl. Japati No. 1, Bandung, 40133, Indonesia. ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia

Abstract: This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-office on demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the benefits, risks, challenges, sources of value creation in SaaS adoption and to study how the providers implement SaaS solution within their on-premise application. Our study shows that service providers have successfully managed the risks of SaaS and reaped SaaS benefits compared to project-based application. However, they consider customisation and integration are those issues that are still needed to be resolved.

Keywords: SaaS; software as a service; on-demand software; internet; world wide web; e-offices; electronic offices; value creation; adoption barriers; service realisation; risks; benefits; service provision; PT Telkom Indonesia; telecommunications; service providers; focus transformation; product-based businesses; service-based businesses; challenges; value creation; solution implementation; on-premise applications; project-based applications; customisation; integration; innovation; learning.

DOI: 10.1504/IJIL.2012.048811

International Journal of Innovation and Learning, 2012 Vol.12 No.3, pp.294 - 318

Published online: 28 Aug 2014 *

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