Title: Exploring links between post adoption operations and process innovation

Authors: Ammar Rashid; William Y.C. Wang

Addresses: Faculty of Business and Law, Auckland University of Technology, Private Bag 92006, Auckland 1142, New Zealand. ' Faculty of Business and Law, Auckland University of Technology, Private Bag 92006, Auckland 1142, New Zealand

Abstract: Over the last decade, information systems research has been preoccupied with examining the pre-adoption, use and impact of information technology. A great majority of the research efforts has been focused towards studying the cognitive processes associated with an individual's pre adoption activities, adoption decisions, and initial user behaviours. In recent years, post adoption studies have started to emerge in different literatures. This paper highlights the importance of information technology's post adoption stage and the innovation it can bring in the business processes. Positivist case study is employed to explore the relationship between post adoption operations and process innovation.

Keywords: post-adoption operations; information systems; systems maintenance; systems support; process innovation; ICT; information technology; communications technology; cognitive processes; individual activities; pre-adoption activities; adoption decisions; user behaviour; business processes; positivism; USA; United States; Thailand; internet; world wide web; learning.

DOI: 10.1504/IJIL.2012.048808

International Journal of Innovation and Learning, 2012 Vol.12 No.3, pp.247 - 266

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 03 Aug 2012 *

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