Title: Measurements of excellence in a supply chain

Authors: Annelie I. Pettersson; Anders Segerstedt

Addresses: Industrial Logistics, Luleå University of Technology, SE-971 87 Luleå, Sweden Ericsson AB, SE-16422 Kista, Sweden ' Industrial Logistics, Luleå University of Technology, SE-971 87 Luleå, Sweden AT, Narvik University College, N-9505 Narvik, Norway

Abstract: Organisations focus on having an excellent supply chain to increase net income. But how to measure excellence in a supply chain? This paper is concerned with excellence within Supply Chain Management (SCM) and how this can be measured. The focus is on identifying and suggesting a model that can be used for measuring excellence in a supply chain. The result from a study of 30 companies with the aim to investigate how companies in 10 different sectors are working with supply chain excellence is an origin for the model. The paper suggests a coordinate and cooperate model, or index figure, that is based on a combination of the cost for the supply chain and performance towards the customer.

Keywords: SCM; supply chain management; performance measurement; supply chain cost; supply chain excellence; supply chain performance; coordination; cooperation.

DOI: 10.1504/IJLSM.2012.048671

International Journal of Logistics Systems and Management, 2012 Vol.13 No.1, pp.65 - 80

Available online: 20 Aug 2012 *

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