Measurements of excellence in a supply chain
by Annelie I. Pettersson; Anders Segerstedt
International Journal of Logistics Systems and Management (IJLSM), Vol. 13, No. 1, 2012

Abstract: Organisations focus on having an excellent supply chain to increase net income. But how to measure excellence in a supply chain? This paper is concerned with excellence within Supply Chain Management (SCM) and how this can be measured. The focus is on identifying and suggesting a model that can be used for measuring excellence in a supply chain. The result from a study of 30 companies with the aim to investigate how companies in 10 different sectors are working with supply chain excellence is an origin for the model. The paper suggests a coordinate and cooperate model, or index figure, that is based on a combination of the cost for the supply chain and performance towards the customer.

Online publication date: Wed, 10-Dec-2014

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