Title: The effects of scenario planning on perceptions of conversation quality and engagement

Authors: Abigail J. Veliquette; Laura M. Coons; Stephanie L. Mace; Tabitha Coates; Thomas J. Chermack; Ji Hoon Song

Addresses: Colorado State University, 357 Albion Way A3, Fort Collins, CO 80526, USA. ' Colorado Technical University, 1865 West 121st Avenue, Building C, Suite 100, Westminster, CO 80234, USA. ' School of Social Work, Colorado State University, 127 Education, 1586 Campus Delivery Fort Collins, CO 80523-1586, USA. ' Colorado State University, 3945 Landings Drive, Unit H6, Fort Collins, CO 80525, USA. ' Colorado State University, 223 Education Building, Fort Collins, CO 80521, USA. ' Oklahoma State University, 238 Willard Hall, Stillwater, OK 74078, USA

Abstract: This article presents a replication and extension study of the relationship between scenario planning and perceptions of conversation quality and engagement. The key contribution of this article is that it addresses a major limitation of the previous study - a small sample size. This article begins with descriptions of scenario planning, conversation quality, and dialogue which establish a foundation for scenario planning and theoretical framework for measuring the effects of scenario planning on perceptions of conversation quality and engagement. Data from participant perceptions of strategic conversations skills were collected pre-and post-scenario planning project, and were subsequently compared using paired samples t-test for data analysis. For testing the construct validities of the proposed measurement models, confirmatory factor analysis (CFA) was also conducted. This study suggests strong evidence of construct validity for the scale measuring conversation quality and engagement and further demonstrates that scenario planning is associated with significant increases in self-reported personal and interpersonal conversation and engagement skills, with moderate and strong effect sizes respectively.

Keywords: dialogue; conversation quality; conversation engagement; scenarios; sample sizes; participant perceptions; strategic skills; conversation skills; pre-scenario planning; post-scenario planning; paired samples t-tests; data analysis; construct validities; measurement models; CFA; confirmatory factor analysis; self-reported conversations; personal conversations; interpersonal conversations; engagement skills; moderate effect sizes; strong effect sizes; technology intelligence; technology planning.

DOI: 10.1504/IJTIP.2012.048573

International Journal of Technology Intelligence and Planning, 2012 Vol.8 No.3, pp.254 - 277

Published online: 16 Aug 2012 *

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