Authors: Himanshu Dutt; Furqan Qamar; Vidhu Shekhar Jha
Addresses: Centre for Management Studies, Jamia Millia Islamia, Jamia Nagar, New Delhi 110019, India ' Central University of Himachal Pradesh, Kangra, Himachal Pradesh – 176215, India ' Asia-Pacific Institute of Management, 3 & 4, Institutional Area, Jasola, New Delhi 110 025, India
Abstract: One unique approach to identify knowledge orientation has been outlined in this research paper using Indian commercial banks as case example. The study outlines 27 manifest variables to define knowledge orientation in 14 banks through survey administered to 360 senior-middle level bank staff in Knowledge Management (KM) role. Data is analysed using Confirmatory Factor Analysis (CFA). All manifest variables are validated and measured in terms of their contribution to organisational knowledge, and a ranking order is drawn to present the knowledge orientation through a scorecard. The scores will help banks to analyse their knowledge orientation and determine what knowledge elements to use, shape or drop to structure their KM program.
Keywords: India; commercial banks; KM; knowledge management; knowledge orientation; organisational knowledge; knowledge elements; CFA; confirmatory factor analysis; banking industry.
International Journal of Knowledge Management Studies, 2011 Vol.4 No.4, pp.389 - 418
Received: 05 May 2011
Accepted: 19 Jan 2012
Published online: 29 Apr 2015 *