Title: Three-dimensional model for the global quality of a website

Authors: Álvaro Rocha

Addresses: Universidade Fernando Pessoa, Praça 9 de Abril, 349, 4249-004 Porto, Portugal

Abstract: Websites quality is strategically important for organisations and for the satisfaction of their clients. In this paper we propose an innovative high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.

Keywords: website evaluation; content quality; service quality; technical quality; 3D modelling; website quality; quality evaluation.

DOI: 10.1504/IJBIS.2012.048337

International Journal of Business Information Systems, 2012 Vol.10 No.4, pp.436 - 446

Available online: 20 Jul 2012

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