Title: Justification of TQM-TPM implementations in manufacturing organisations using analytical hierarchy process: a decision-making approach under uncertainty

Authors: Kanwarpreet Singh; Inderpreet Singh Ahuja

Addresses: University College of Engineering, Punjabi University, Patiala 147 002, Punjab, India ' University College of Engineering, Punjabi University, Patiala 147 002, Punjab, India

Abstract: Research on quality had always been the key problem in study on enterprise management. As the product quality always depends upon the organisation's infrastructural adequacies and abilities of the organisation and how well they manage their equipment and facilities. The quality requirements all over the world had forced industries to use tools such as total quality management (TQM) and total productive maintenance (TPM), effectively to get higher achievements in business performance. This empirical research evaluates the combined TQM-TPM strategic factors to determine the critical success factors in environmental uncertainty using analytical hierarchy process. The study decision criteria include TQM, TPM and transfusion of TQM-TPM, whereas the competitive advantages taken are strategic business performance, quality, production, cost, employee safety and morale. The research findings are applicable to manufacturing organisations, suggesting them the adoption of flexibility of TQM-TPM as a major competitive advantage with a higher uncertainty and delivery with a lower uncertainty.

Keywords: TQM; total quality management; TPM; total productive maintenance; AHP; analytical hierarchy process; decision making; business performance; manufacturing industry; uncertainty; critical success factors; CSF; product quality.

DOI: 10.1504/IJPQM.2012.047942

International Journal of Productivity and Quality Management, 2012 Vol.10 No.1, pp.69 - 84

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 15 Jul 2012 *

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