Title: Organisation structure, reward and communication design for implementation of knowledge management solution

Authors: S. Nagarajan; K. Ganesh; A.T. Resmi; S.P. Anbuudayasankar; R. Hemachitra

Addresses: Department of Mechanical Engineering, Vickram College of Engineering, Enathi 630 561, Tamil Nadu, India ' Supply Chain Management - Centre of Competence, McKinsey Knowledge Centre India Private Limited, McKinsey & Company, DLF Plaza Tower, Gurgaon 122 022, Haryana, India ' Institute of Public Enterprise (IPE), Hyderabad 500007, Andhra Pradesh, India ' Department of Mechanical Engineering, Amrita School of Engineering, Amrita Vishwa Vidyapeetham, Coimbatore 641 112, Tamil Nadu, India ' Health Care Services, Softway Academy Private Limited, Sikkim Manipal University, Mumbai 400614, Maharashtra, India

Abstract: Knowledge management (KM) can be effectively implemented by proper knowledge organisation structure and carry forward by incentive plan, lucrative reward programming and robust communication plan. Research reported here focuses on the development of a framework and approach for organisation structure, reward and communication design towards the initiative of KM solution before the implementation. The framework and approach can be directly used as a base for any manufacturing organisation for designing organisation structure, reward and communication plan. The framework has been demonstrated through a real-life case study in an Indian textile machinery manufacturing company.

Keywords: KM; knowledge management; organisational structure; incentive planning; reward programming; communication planning; rewards; incentives; manufacturing industry; India; textile machinery manufacturing.

DOI: 10.1504/IJPQM.2012.047941

International Journal of Productivity and Quality Management, 2012 Vol.10 No.1, pp.40 - 68

Published online: 31 Oct 2014 *

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