Title: Critical people considerations when designing e-health solutions: the importance of barrier-free e-kiosk systems

Authors: Manuel Zwicker; Juergen Seitz; Nilmini Wickramasinghe

Addresses: Dept. Business IT and Logistics, RMIT University, GP.O. Box 2476, Melbourne VIC 3001, Australia ' Dept. Business Information Systems, DHBW Heidenheim, Marienstrasse 20, 89518 Heidenheim, Germany ' Epworth Chair Health Information Management, Dept. Business IT and Logistics, RMIT University, GP.O. Box 2476, Melbourne VIC 3001, Australia

Abstract: The e-health sector in Germany is currently focused on the e-health card concept. This e-health card will totally change the current system, since it will allow several new functions. Because enrollees have concerns about their data, the health insurance companies have to ensure that enrollees have the possibility to check and manage their data. Therefore, electronic kiosk systems (e-kiosks) are being developed and must be useable by all citizens. Hence, this paper serves to identify possibilities pertaining to how these terminals can be adapted to ensure that all people can use these e-kiosks effectively and efficiently.

Keywords: e-health cards; electronic prescriptions; electronic health professional cards; emergency data; EHRs; electronic health records; electronic kiosks; e-kiosks; e-prescriptions; Germany; electronic healthcare; human factors.

DOI: 10.1504/IJBET.2012.047748

International Journal of Biomedical Engineering and Technology, 2012 Vol.9 No.2, pp.163 - 176

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 09 Jul 2012 *

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