Title: Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance

Authors: Muhammad Jehangir; P.D.D. Dominic; Naseebullah Langove; Alamgir Khan

Addresses: Department of Computer and Information Science, Universiti Teknologi PETRONAS, Tronoh, Perak 31750, Malaysia ' Department of Computer and Information Science, Universiti Teknologi PETRONAS, Tronoh, Perak 31750, Malaysia ' Department of Computer and Information Science, Universiti Teknologi PETRONAS, Tronoh, Perak 31750, Malaysia ' Department of Management Sciences, Sarhad University Peshawar, 2280, KPK, Pakistan

Abstract: E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firms EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology.

Keywords: e-commerce; electronic commerce; internet; world wide web; Malaysia; managerial expertise; top management; management support; learning capacity; capability; business performance; business growth; technology usage; technology implementation; performance drivers; resource perspectives; human resources; human resource attributes; managers; decision-makers; strategy redesign; barriers; technology adoption; human resource development; HRD; business innovation; business research.

DOI: 10.1504/IJBIR.2012.047272

International Journal of Business Innovation and Research, 2012 Vol.6 No.4, pp.379 - 390

Published online: 12 Dec 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article